What's new
FAQs
1. What payment methods are accepted on the website?
We accept credit card payments (Visa, Mastercard, American Express), Apple Pay, Google Pay, and we will soon be able to offer installment payments.
2. What delivery options are available?
We deliver directly to your home via Colissimo (La Poste). Delivery to a pickup point will be available very soon.
3. How long does it take for my order to be shipped?
Orders placed on a business day are generally prepared within 3 hours, then shipped immediately or by the next business day at the latest.
4. How can I track my order after purchase?
Yes, a tracking number is automatically sent to you by email as soon as your order has been shipped.
5. Can I return an item if it doesn't suit me?
You have 14 days from the receipt of your order to notify us of your wish to return or exchange an item, provided that it is unworn, unwashed and in its original condition.
Once your request has been made, you have a further 14 days to return the item to us, return shipping costs being at your expense.
6. I am experiencing an issue, how can I contact you?
By phone at: +33 4 99 53 34 69
By email at: contact@shopbarnabe.com